Please note that we are currently experiencing high demand online and at our Customer Service Centre. Our response and delivery times are taking longer than usual we thank you for your patience during this time.
Click here for delivery times and prices
Postage Charges | |||
Postage Type | Charge | Estimated Delivery Time | |
Express Post | Less than $100 spent | $16.00 | 1-2 working days |
Registered Post | $14.00 | 2-3 working days | |
No Postage Required | Collection from: 332 Albert Street, East Melbourne | Free | Due to Covid19, no collections will be made available from the Albert St office until further notice. Please call 03 9411 4555 for further information. |
*If you have not received your order within the advised timelines, please check with your local post office as some larger items that will not fit in a standard letterbox will be taken direct to the Post Office without a note to the address.
We strongly advise all orders be registered or express post so that we can track deliveries should there be any problems. Master Builders will not accept responsibility for standard post items lost in transit.
Our Refund Policy
If you wish to apply for a refund or exchange or credit, please read the following:
You are entitled to choose a refund or exchange or credit if the products you’ve bought are:
Please choose carefully. Refunds or exchanges or credit will not automatically apply for simply changing your mind, unless this was condition of the sale or part of the seller’s advertised policy.
Please keep your invoice as proof of purchase.
For further information, please contact: MB Assist (03) 9411 4555.
Postage Charges | |||
Postage Type | Charge | Estimated Delivery Time | |
Express Post | Less than $100 spent | $16.00 | 1-2 working days |
Registered Post | $14.00 | 2-3 working days | |
No Postage Required | Collection from: 332 Albert Street, East Melbourne | Free | Due to Covid19, no collections will be made available from the Albert St office until further notice. Please call 03 9411 4555 for further information. |
*If you have not received your order within the advised timelines, please check with your local post office as some larger items that will not fit in a standard letterbox will be taken direct to the Post Office without a note to the address.