Our Refund Policy
If you wish to apply for a refund or exchange or credit, please read the following:

You are entitled to choose a refund or exchange or credit if the products you’ve bought are:

  • Faulty
  • Significantly different to those shown or described to you
  • Not doing what they’re supposed to do

Please choose carefully. Refunds or exchanges or credit will not automatically apply for simply changing your mind, unless this was condition of the sale or part of the seller’s advertised policy.

Please keep your invoice as proof of purchase.

For further information, please contact: MB Assist (03) 9411 4555
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Master Builders Association of Victoria
332 Albert Street, East Melbourne VIC Australia 3002
GPO Box 544, Melbourne VIC Australia 3001
Phone: (03) 9411 4555 | Fax: (03) 9411 4591